Terms and conditions

Terms of website use

These terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of our website ventrata.com (our site). Use of our site includes accessing, browsing, or registering to use our site. Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference. Please note that there are additional terms of use which apply to the creation of reseller profiles. These are set out below. By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms of use, you must not use our site

Other applicable terms

Our Privacy Policy ventrata.com/privacy which sets out the terms on which We process any personal data We collect from you, or that you provide to us also applies to your use of our site. By using our site, you consent to such processing and you warrant that all data provided by you is accurate. Please note that We are not responsible for any sales or purchases of tickets made using a Ventrata account or the Ventrata system. Any such sales or purchases will be subject to the product’s and / or reseller’s terms and conditions, as well as PayPal’s terms and conditions relating to payments. Any issues or disputes which arise with regard to ticket sales should be referred to these parties.

Information about us

ventrata.com is a site operated by Ticket Group Limited (“We”). We are a limited company registered in England and Wales under company number 10485066 and have our registered office at 110 Clifton Street, Stapleton House, London, EC2A 4HT.

Changes to these terms

We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes We made, as they are binding on you.

Changes to our site

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and We are under no obligation to update it.

Accessing our site

Our site, and registration of accounts on our site, is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Your Ventrata account and password

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party without our permission. We have the right to suspend, withdraw or terminate your account, including the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, at our sole discretion. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at support@ventrata.com.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No reliance on information

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Although We make reasonable efforts to update the information on our site, We make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

Limitation of our liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law. To the extent permitted by law, We exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

• use of, or inability to use, our site or a Ventrata account;
• the sale or purchase of tickets using a Ventrata account; or
• use of or reliance on any content displayed on our site.

In particular, we will not be liable for:

• loss of profits, sales, business, or reproduct;
• business interruption;
• loss of anticipated savings;
• loss of business opportunity, goodwill or reputation; or
• any indirect or consequential loss or damage.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it. We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Acceptable use

Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, or when you create or use a Ventrata account, you must comply with applicable law in the UK. Any content which you post must be accurate and comply with any applicable laws in any country from which content is posted. Your Ventrata account and any content must not:

• contain any material which is defamatory of any person;
• contain any material which is obscene, offensive, hateful or inflammatory;
• promote sexually explicit material, violence, any form of discrimination or any unlawful activity;
• infringe any copyright, database right or trade mark of any other person;
• be likely to deceive any person;
• be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
• be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety; or
• be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
• You warrant that you do comply with these standards, and you will be responsible for any loss or damage We suffer as a result of your breach of this warranty.

Any content you upload to our site will be considered non-confidential and non-proprietary, and We have the right to use, copy, distribute and disclose to third parties any such content for any purpose. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site. The views expressed by other users on our site do not represent our views or values.

Viruses

We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and We will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Complaints

If you have a complaint about your booking, contact us at support@ventrata.com and we can reach out to the venue on your behalf.

Refunds

If you have any questions about refunds, you can contact us at support@ventrata.com where we will be able to offer a refund on bookings provided that:

• The ticket has not already been used and is still valid
• It is within 14 days of the transaction taking place

Outside of that, it may still be possible to receive a refund, but cases like these are dealt on an individual basis, and you should contact our support team on the email provided above.

Ticket delivery

After a successful payment, your tickets will be immediately sent to you via email. If you did not receive your tickets please contact support@ventrata.com and we can arrange for them to be resent.

Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists, or establish a link to our site in any website that is not owned by you. We reserve the right to withdraw linking permission without notice. If you wish to make any use of content on our site other than that set out above, please contact support@ventrata.com.

Applicable law

If you are a customer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and We both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland. If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Contact us

To contact us, please email support@ventrata.com. Thank you for visiting our site. Date terms were last updated: 16 January 2016