Privacy statement (EU)

This privacy statement was last updated on 27.2.2020 and applies to citizens of the European Economic Area.

In this privacy statement, we explain what we do with the data we obtain about you via https://ventrata.com. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

• we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
• we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
• we first request your explicit consent to process your personal data in cases requiring your consent;
• we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
• we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose, data and retention period

1.1 We use your data for the following purpose:

Contact – Through phone, mail, email and/or webforms

For this purpose we use the following data:

• Name, Address and City
• Email address
• Telephone number
• Other:

Company name

The basis on which we may process these data is:

Consent obtained

Retention period

We determine the retention period according to fixed objective criteria: We will retain your data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

1.2 We use your data for the following purpose:

Newsletters

For this purpose we use the following data:

• Name, Address and City
• Email address

The basis on which we may process these data is:

Consent obtained

Retention period

We determine the retention period according to fixed objective criteria: We will retain your data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

1.3 We use your data for the following purpose:

To support services or products that a customer wants to buy or has purchased

For this purpose we use the following data:

• Name, Address and City
• Email address
• Telephone number
• Other:

Company name

The basis on which we may process these data is:

Consent obtained

Retention period

We determine the retention period according to fixed objective criteria: We will retain your data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

1.4 We use your data for the following purpose:

To be able to comply with legal obligations

For this purpose we use the following data:

• Name, Address and City
• Email address
• Financial data
• Username, passwords and other account specific data
• Telephone number
• Other:

Company

The basis on which we may process these data is:

Consent obtained

Retention period

We determine the retention period according to fixed objective criteria: We will retain your data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

1.5 We use your data for the following purpose:

Compiling and analyzing statistics for website improvement.

For this purpose we use the following data:

• Sex
• IP Address
• Location
• Visitor behavior

The basis on which we may process these data is:

Consent obtained

Retention period

We determine the retention period according to fixed objective criteria: We will retain your data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

1.6 We use your data for the following purpose:

To be able to offer personalized products and services.

For this purpose we use the following data:

• Name, Address and City
• Email address
• Other:

Company

The basis on which we may process these data is:

Consent obtained

Retention period

We determine the retention period according to fixed objective criteria: We will retain your data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

2. Sharing with other parties

We only share this data with processors and with other third parties for which the data subjects consent must be obtained. It concerns the following party or parties:

Processors

Third parties

Name: Google
Country: United States of America
Purpose: Website analytics
Data: Information about website usage

Name: HubSpot
Country: United States
Purpose: Customer relationship management
Data: Contact information

Name: Mailchimp
Country: United States
Purpose: Customer relationship management
Data: Contact information

Name: Automattic
Country: United States
Purpose: Website functionality, analytics
Data: User information

Name: Intercom
Country: United States
Purpose: Customer support
Data: User information

Name: Webnus
Country: Hong Kong
Purpose: Calendar functionality
Data: User information

Name: Stripe
Country: United States
Purpose: Payment solutions
Data: User information, payment details

Name: Amazon Web Services
Country: United States
Purpose: Database hosting
Data: User information

Name: Adyen
Country: Netherlands
Purpose: Payment solutions
Data: User information, payment details

Name: Valitor
Country: Iceland
Purpose: Payment solutions
Data: User information, payment details

Name: Choice Merchant Solutions
Country: United States
Purpose: Payment solutions
Data: User information, payment details

Name: Twilio
Country: United States
Purpose: Customer relationship management
Data: User information

Name: Postmark
Country: United States
Purpose: Customer relationship management
Data: User information

Name: Peach Payments
Country: South Africa
Purpose: Payment solutions
Data: User information, payment details

Name: Worldpay
Country: United Kingdom
Purpose: Payment solutions
Data: User information, payment details

3. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Statement.

We have concluded a data processing agreement with Google.

4. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorised access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

5. Third party websites

This privacy statement does not apply to third party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

6. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

7. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:

• You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
• Right of access: You have the right to access your personal data that is known to us.
• Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
• If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
• Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
• Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

8. Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.

9. Contact details

Ventrata Ltd
110 Clifton Street
Stapleton House
London
EC2A 4HT
United Kingdom
Website: https://ventrata.com
Email: support@ventrata.com

Annex

We use your data for the following purpose:

Payments

Retention period

What we collect and store

While you visit our site, we’ll track:

• Location, IP address and browser type: we’ll use this for purposes such as improving our services.

We’ll also use cookies to keep track while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our dashboard
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

We also receive personal data from third-party users who have have made a purchase through companies that use our services.

Information we store about users, partners and  customers

Users: we store the email address and name for the purpose of transactional emails and provision of services; Agents: we store the email address, name and phone number for the purpose of transactional emails and payments; Customers: we store the email address, name, address, phone number, age and sex for the purpose of transactional emails, payments and analysis.

Who on our team has access

Members of our team have access to the information you provide us. For example, administrators can access:

• Order information such as what was purchased, when it was purchased and where it should be sent, and
• Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfil orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you; for example:

Payments

To process orders we engage third-party processors for online payments. We collect this information to perform a contract with you and your customers and, if you or your customers fail to give us the information that we request, then you or your customer’s transaction may not proceed. If you consent to them doing so, the third-party processors may store your payment card details to speed up your transaction time. We store a reference, such as the transaction ID, so you can process refunds.

Comments

Akismet

We collect information about visitors who comment on Sites that use our Akismet anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself). Learn more about how Askimet may use your information.

Analytics

Google Analytics

We collect information about visitors who use our Sites using Google Analytics. Learn more about how Google Analytics may use your information.

Customer relationships

Hubspot

We retain information about visitors who use our sites, clients and leads using Hubspot. Learn more about how Hubspot may use your information.

Intercom

We collect information about visitors who use our sites and services for customer support purposes. Learn more about how Intercom may use your information.

Twilio

We collect information about visitors who use our sites and services for customer support purposes. Learn more about how Twilio may use your information.

Postmark

We collect information about visitors who use our sites and services for customer support purposes. Learn more about how Postmark may use your information.

Database hosting

Amazon Web Services

We collect information about users of our services to ensure their provision. Learn more about how Amazon Web Services may use your information.