Technical Support Specialist

We are looking for a Technical Support Specialist to help our clients fix issues. If you love problem solving and are an excellent communicator, this is the role for you.

Who is our ideal candidate?

  • You should be a dog-loving person as we have dog-friendly offices, but if you do not mind them that is ok;
  • Preferably located in Brno, but you can work remotely as well;
  • Someone looking for a huge challenge.

And a few more skills …

  • Very good English, Spanish or Portuguese would be a big plus;
  • Ability to document and troubleshoot errors;
  • Excellent communication skills;
  • Attention to detail;
  • Analytical mind and problem-solving aptitude;
  • Very good organisational skills.

What will be your main responsibilities?

  • Customer experience improvements;
  • Working with clients / employees to identify problems and advising on the solution;
  • Mastering and supporting Slack, WhatsApp, Intercom, Helpdesk channels;
  • Report bugs and errors to development teams;
  • Help troubleshoot issues;
  • Help with client onboarding and uploading data to the system;
  • Supporting internal teams with tasks beyond the job description of Support Specialist;
  • In charge of hardware orders.

Want to know more?

  • We don’t count holiday days and are fairly informal about working hours. We want to make sure you like your job and wanna go an extra mile for us;
  • Start-up working environment;
  • Home-office when needed? No questions asked, take your time when you need it most;
  • Team buildings and company remote office. Sounds boring? The whole team met in Spain, Italy and South Africa within the past few years. We enjoy the Koleno in Bláhovka and goose in Stopkova;
  • Young and passionate team;
  • Private CrossFit training to make sure you have the balance in all areas of life;
  • Relocation package if required.

Does it sound crazy enough? Send us your CV and join us!

Company

Ventrata

Ventrata Ltd.

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