Customer success

Ventrata is designed to help you scale. With everything we build tailored to your needs, our Customer Success team are here to help you get the best out of Ventrata

We want to help you grow your business

Custom-built solutions

Because Ventrata provides custom-built solutions for our clients, we’re dedicated to helping you achieve your goals. That’s why we have an incredibly responsive Customer Success team who will respond in less than five minutes to your questions.

Deep understanding of you and your markets

The only way for us to achieve what you need is to listen closely to what you’re asking for. Our team know our products inside out and have a deep understanding of the markets we operate in and your business needs.

Helping you achieve your goals

This means we are able to examine exactly what your requirements are and provide as much support as is needed in order to help you achieve your targets.

customer success
Customer Success

5-minute live chat response

Tier 2 and 3 support

Tier 2 and 3 support is provided through live chat implemented on your dashboard, your app and through our site (check out the bottom right corner). Through this, we can diagnose any issues you or your staff may be having.

Live chat

The live chat may be used to request any new features that you may need. One of our representatives may schedule a call in order to fully understand your business requirements and goals for the solution.

Feature exclusivity

It is possible to request exclusivity for a particular feature if we have not already developed a solution.

Ventrata Academy

Documentation and support

The Ventrata Academy has been established in order to provide documentation and support for common issues and to guide you through the setting-up process.

All the information you need

In the Academy, you can find all the information you need about your dashboard, online services, terminals, and much more.

Answers to common questions

Our live chat will automatically suggest these articles as answers for commonly asked questions. You don’t need to spend time searching the site for the solution. And if you can’t find what you need, then one of our representatives will be right with you.

Customer Success

We can do anything

With incredibly responsive customer success and development teams dedicated to understanding you and your business needs, we can implement new tools designed to meet your exact requirements within a matter of days. All you need to do is ask!

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