Because Ventrata provides custom-built solutions for our clients, we’re dedicated to helping you achieve your goals. That’s why we have an incredibly responsive Customer Success team who will respond in less than five minutes to your questions.
The only way for us to achieve what you need is to listen closely to what you’re asking for. Our team know our products inside out and have a deep understanding of the markets we operate in and your business needs.
This means we are able to examine exactly what your requirements are and provide as much support as is needed in order to help you achieve your targets.
Tier 2 and 3 support is provided through live chat implemented on your dashboard, your app and through our site (check out the bottom right corner). Through this, we can diagnose any issues you or your staff may be having.
The live chat may be used to request any new features that you may need. One of our representatives may schedule a call in order to fully understand your business requirements and goals for the solution.
It is possible to request exclusivity for a particular feature if we have not already developed a solution.
The Ventrata Academy has been established in order to provide documentation and support for common issues and to guide you through the setting-up process.
In the Academy, you can find all the information you need about your dashboard, online services, terminals, and much more.
Our live chat will automatically suggest these articles as answers for commonly asked questions. You don’t need to spend time searching the site for the solution. And if you can’t find what you need, then one of our representatives will be right with you.
With incredibly responsive customer success and development teams dedicated to understanding you and your business needs, we can implement new tools designed to meet your exact requirements within a matter of days. All you need to do is ask!