Technical Support Specialist — nights

If you love problem solving, are an excellent communicator, and may be a vampire, this is the role for you

Who is our ideal candidate?

  • You should be a dog-loving person as we have dog-friendly offices, but if you do not mind them that is ok;
  • Loves to work remotely;
  • Happy to work night shifts;
  • Someone looking for a huge challenge.

What will be your main responsibilities?

  • Customer experience improvements;
  • Working with US and Australian clients / employees to identify problems and advising on the solution;
  • Mastering and supporting Slack, WhatsApp, Intercom, Helpdesk channels;
  • Report bugs and errors to development teams;
  • Help troubleshoot issues;
  • Help with client onboarding and uploading data to the system;
  • Supporting internal teams with tasks beyond the job description of Support Specialist;
  • In charge of hardware orders.

And a few more skills …

  • Very good English, Spanish or Portuguese would be a big plus;
  • Ability to document and troubleshoot errors;
  • Excellent communication skills;
  • Attention to detail;
  • Analytical mind and problem-solving aptitude;
  • Advanced technical and computer knowledge;
  • Very good organisational skills.

Want to know more?

  • We don’t count holiday days and are fairly informal about working hours. We want to make sure you like your job and want to go the extra mile for us;
  • Startup working environment;
  • Team buildings and company remote office. Sounds boring? The whole team met in Spain, South Africa and Italy. We enjoy the Koleno in Bláhovka and goose in Stopkova;
  • Young and passionate team;
  • Private CrossFit trainings to make sure you have the balance in all areas of life;
  • Relocation package if required.

Does it sound crazy enough? Send us your CV and join us!

hiring@ventrata.com

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